Risk of mishandled parcels by the Posts

The risk of mishandled parcels by the Posts seems to be lowering with time; is this improving situation linked to the fact that the tracking systems are also improving ?

However a risk always exists ( the picture below shows a report of incorrect arrival at facility ) and some sellers tend to believe that mishandling at Posts and Customs is more frequent with EMS than with small parcels, ( hence, they think that Small Parcel is a better option for the price.)

Is it because EMS parcels go more often through customs where some operations cannot be automated ?

As long as tracking is not fully reported and available online the users of the postal services cannot compare the frequencies of mishandling, from Small Parcel Air to  EMS. But they are low.

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